Privacy Policy
How Arctis AI collects, uses, stores, and shares your personal data, and the rights you have over it.
LAST UPDATED · 03 / 11 / 2025Introduction
At Arctis AI GmbH, d/b/a Arctis AI (“us”, “we”, “our” or the “Company”) we value your privacy and the importance of safeguarding your data. This Privacy Policy (the “Policy”) describes our privacy practices for the activities set out below. As per your rights, we inform you how we collect, store, access, and otherwise process information relating to individuals. In this Policy, personal data (“Personal Data”) refers to any information that on its own, or in combination with other available information, can identify an individual.
We are committed to protecting your privacy in accordance with the highest level of privacy regulation. As such, we follow the obligations under the EU’s General Data Protection Regulation (GDPR).
Scope
This policy applies to the Arctis AI GmbH websites, domains, applications, services, and products.
This Policy does not apply to third-party applications, websites, products, services or platforms that may be accessed through (non-Arctis AI GmbH) links that we may provide to you. These sites are owned and operated independently from us, and they have their own separate privacy and data collection practices. Any Personal Data that you provide to these websites will be governed by the third party’s own privacy policy. We cannot accept liability for the actions or policies of these independent sites, and we are not responsible for the content or privacy practices of such sites.
Processing activities
This Policy applies when you interact with us by doing any of the following:
Personal data we collect
What Personal Data we collect
When you use our website or products, we may collect the following types of Personal Data:
How we collect your Personal Data
From you. You may give us your Account Information, Payment Information, Financial Information, Demographic Data, Purchase Information, Content, Feedback, and Product Information, by filling in forms, using our products or services, entering information online or by corresponding with us by post, phone, email or otherwise. This includes Personal Data you provide, for example, when you:
Automated technologies or interactions. As you interact with our website, we may automatically collect Device Data about your equipment, Usage Data about your browsing actions and patterns, and Contact Data where tasks carried out via our website remain uncompleted. We collect this data by using cookies, server logs and other similar technologies.
Third parties. We may receive Personal Data about you from various third parties, including analytics providers such as Google, social media platforms when you log in using them, communication services where you give us permission to access your data, and organizations who share data for the purposes of fraud prevention and credit risk reduction.
If you provide us, or our service providers, with any Personal Data relating to other individuals, you represent that you have the authority to do so and acknowledge that it will be used in accordance with this Policy.
Device and usage data
When you visit an Arctis AI GmbH website, we automatically collect and store information about your visit using browser cookies, or similar technology. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, you may not be able to use some features of our service.
We also process information when you use our services and products. This information may include:
Purpose and legal basis
We collect and use your Personal Data with your consent to provide, maintain, and develop our products and services and understand how to improve them. These purposes include delivering your product or service, building a safe and secure environment, providing and improving our products and services, organising advertising and marketing, and research and development.
Where we process your Personal Data to provide a product or service, we do so because it is necessary to perform contractual obligations. All of the above processing is necessary in our legitimate interests to provide products and services, to maintain our relationship with you, and to protect our business, for example against fraud. Consent will be required to initiate services with you, and new consent will be required if any changes are made to the type of data collected.
Third-party tools
We use the following third-party tools to store and process your information:
International data transfer and storage
Where possible, we store and process data on servers within the general geographical region where you reside. Your Personal Data may also be transferred to, and maintained on, servers residing outside of your state, province, country or other governmental jurisdiction where the data laws may differ from those in your jurisdiction. In regions that are not considered adequate, we will enter into EU standard contractual clauses (or equivalent measures) with parties outside the EEA and ensure adequate controls are in place for the security of your data.
Sharing and disclosure
We will share your Personal Data with third parties only in the ways set out in this Policy or set out at the point when the Personal Data is collected.
Legal requirement
We may use or disclose your Personal Data in order to comply with a legal obligation, in connection with a request from a public or government authority, or in connection with court or tribunal proceedings, to prevent loss of life or injury, or to protect our rights or property. Where possible and practical to do so, we will tell you in advance of such disclosure.
Service providers and other third parties
We may use a third-party service provider, independent contractors, agencies, or consultants to deliver and help us improve our products and services. We may share your Personal Data with marketing agencies, database service providers, backup and disaster recovery service providers, email service providers and others, but only to maintain and improve our products and services.
Retention and deletion
We will only retain your Personal Data for as long as necessary for the purpose for which that data was collected and to the extent required by applicable law. When we no longer need Personal Data, we will remove it from our systems and/or take steps to anonymize it.
Merger or acquisition
If we are involved in a merger, acquisition or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
How we keep your data safe
We have appropriate organizational safeguards and security measures in place to protect your Personal Data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.
Children’s privacy
We do not knowingly collect Personal Data from children under the age of 18 years.
Your rights for your Personal Data
Depending on your geographical location and citizenship, your rights are subject to local data privacy regulations. These rights may include:
Withdrawing consent
If you have consented to our processing of your Personal Data, you have the right to withdraw your consent at any time, free of charge.
How to exercise your rights
You can make a request to exercise any of these rights in relation to your Personal Data by sending the request via email to info@arctisai.com. For your own privacy and security, at our discretion, we may require you to prove your identity before providing the requested information.
Changes
We may modify this Policy at any time. If we make changes to this Policy then we will post an updated version of this Policy at this website.
Contact us
To request a copy of your information, unsubscribe from our email list, request for your data to be deleted, or ask a question about your data privacy, please email info@arctisai.com.